Customers praise Saint-Gobain
Published: 22 May, 2009
COVENTRY: Customers of iron technology supplier, Saint-Gobain PAM U,K have given the company a glowing accolade in its latest independently commissioned customer survey.
Research specialist, Leadership Factor, conducted an initial survey to establish the most important customer issues and then asked participants to measure how well Saint-Gobain PAM UK performed in these key areas. Nationwide, customers scored the supplier in the 20 issues that they deemed to be the most important. These included: effectiveness of technical advice, quality of products, on-time deliveries, ease of placing an order and speed of response to emergency situations.
Satisfaction scores across the 20 categories were all marked highly, with quality and technical performance of products and the effectiveness of the technical advice giving the most impressive scores.
Ease of placing an order, the condition of goods and packaging on delivery and accuracy of invoicing all received an average score of more than eight out of 10.
Paul Minchin, managing director of Saint-Gobain PAM UK, commented: “Our highest rating was with ‘adherence to health and safety regulations’ – something that we consider to be the single most important issue within any business.
"We work hard to meet our ‘zero work related incidents’ and ‘zero occupational illness’ aims in every aspect of our operations.
"This commitment extends to our customers and we have been recently awarded by Morgan Est, a major supplier, for our efforts in continuing to seek easier and safer handling methods for our products."
Since the survey, Saint-Gobain PAM UK has pledged to continue to improve in key areas to maintain and increase levels of customer satisfaction. "We are looking to work with customers on how we can help improve our products and service offering,” said Mr Minchin.