The new Internal Sales Team. L-r: Rachel Edwards, Jade Seabridge, and Vicky Sweeney.

TIMco expands its customer facing teams

Published:  10 October, 2017

TIMco has extended its customer facing teams by welcoming five new employees including a new position for an existing member of staff.

The new appointments will help TIMco serve its growing customer base and increased product ranges.

These new appointments include Alex Jones as Regional Support Manager, Rachel Edwards, Jade Seabridge and Vicky Sweeney as the Internal Sales Contacts, as well as Vicky Bartlett and Amy Scott as the new Customer Services Advisors.

In addition to better servicing of customers, the new appointments will provide opportunities for existing staff to grow, develop and progress, as well as to increase the employment rate in the local area.

Alex has been promoted within the growing merchandising team and is now the Regional Sales Support Manager in charge of managing the merchandising team and providing support to the business consultants. His main role and responsibilities is coordinating TIMco’s merchandisers and ensuring all merchants are fully stocked and stores are well maintained at all times.

Simon Rance, Sales Director of TIMco, said: “Investing in people who are passionate about our products is essential to TIMco and intrinsic to our values. We take pride in training our staff to the highest standard so that we can pass that knowledge onto our customers and to ensure the best possible service to all of our customers across the UK.”

Rachel, Jade and Vicky have been appointed to the internal sales team where they will become dedicated internal contacts for customers in their allocated region. This means that the new additions will be a single point of contact for all of their customers’ needs, and will be able to maintain consistency and continuity for sales queries.

The customer services department has also seen growth in the department with the addition of Vicky and Amy to the team who will be responsible for handling customer queries quickly and effectively.

Simon Midwood, Managing Director of TIMco, said: “We’re delighted to welcome our latest team members to the TIMco family and to grow our business further. These team expansions show our desire to continually build on our close working relationships with our customers by meeting their needs regarding product ranges, merchandising, customer services and sales processes, as well as our commitment to employment in Cheshire.”

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