Resapol are looking for a Technical Sales Advisor to join the growing Merchant Support Team at their Park Royal office in London.

Resapol is the UK’s leading independent trusted supplier of specialist construction products. Supplying a wide range of over 6,000 products from some of the world's biggest manufacturers, spanning waterproofing, concrete repair, sealants, adhesives, grouts, flooring, highway and landscaping products. The dedicated merchant support team provides unrivalled technical and sales advice, along with rapid delivery on construction chemicals to builders’ merchants nationwide.

The position, reporting to the Merchant Support Manager, is office based and the successful candidate will be the first point of contact for customer sales enquiries and queries for Merchant sales. They will also be responsible for proactively driving branch profitability by contacting customers to generate and close new business.

Key responsibilities will include:

  • Proactively contacting customers (existing & new) to promote new offers and campaigns to generate new business for the Merchant Sales Channel.
  • Responding to and resolving all customer enquiries which cover; placing sales orders, providing quotes, technical help & advice, purchase orders and any follow up prospective sales orders.
  • Managing the best customer experience by ensuring all enquiries meet the customers’ needs and are managed to a successful resolution.
  • Ensuring the CRM system is always kept up to date.
  • And much more…

Experience:

  • Excellent customer facing skills with previous experience working in a customer facing role – face to face and/or over the phone.
  • Previous experience of working in a trade/construction is desirable.
  • IT literate and able to use MS Office.
  • GCSEs in English and Maths or equivalent qualification. 

 

Salary will be dependent on experience. The position will be office based, 5 days a week, Monday-Friday.

Please send a copy of you CV to Sam Higgins shiggins@resapol.com