PTS improves access to spares
Published:  08 January, 2013

PTS has extended the operating hours of its National Spares Call Centre, allowing installers and trade professionals to purchase spares at short notice during the busy heating season.

Installers can order products up until 8pm from Monday to Friday and pick them up through their local branch on the next working day.

These extended hours will not only help customers to get the job done but get the heating back on as soon as possible for homeowners, says the national merchant.

The National Spares Call Centre is operated by an experienced team who are able to identify customer requirements, locate the perfect product and process orders from over 200 PTS spares branches. 

Richard Wenlock, regional spares development manager at PTS, said: "As a leading supplier of plumbing products to the industry, we know how important reliability and stock availability are to our customers and ultimately the end-user. It's impossible to plan for an emergency but PTS is on hand and prepared to support installers with a steady and reliable supply chain during this busy time of the year."

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