Craig Wilde joined the Door & Hardware Federation (DHF) as the new Membership Manager in July, while Steve Hill becomes Training and Compliance Officer.
With more than 10 years' experience in business-to-business projects and customer service across a range of sectors, Wilde (right) is perfectly placed to take DHF’s every-growing membership to even greater levels. His responsibilities will include overseeing the customer service process of retention, and recruitment of members, in addition to progressing the CRM system used.
Wilde is joined by new Training & Compliance Officer, Steve Hill (left), who has more than 30 years’ experience in the industry. Hill has worked for a variety of organisations that are current DHF members and has represented past employers at various DHF group meetings. Therefore, he had an excellent knowledge of DHF’s training offering, benefits and services ahead of taking up his new post.
Over the past 12 months, almost 800 people have been trained by DHF, with more than 550 candidates attending the two-day safety diploma courses and more than 220 trainees opting for the one-day safety training certificate.
More than 2500 individuals have now completed at least one of DHF’s safety training courses, whether a diploma or certificate course. Training continues to be the backbone of DHF’s operations.
Members have swelled to more than 500 with more than 60 joining DHF this year alone. The organisation continues to prioritise its members – and its employees - with 15 employees and six consultants driving DHF’s objectives.
Commenting in the new recruits, Commercial Manager Patricia Sowsbery-Stevens, said: “By creating a new membership position and placing a further staff member into our training function, DHF continues to highlight the importance of these particular areas of the business.
“2019 has been another exceptional year for DHF across all areas of the federation and we are confident that, with Craig and Steve on board, we will continue to grow successfully and maintain our position as the UK’s foremost trade association in the areas that we serve.”
