Merchant ensures installers are supported during COVID-19 pandemic
Wolseley has increased the availability of heating spares to support installers as they complete essential repairs and maintenance during the Coronavirus pandemic.
Since the beginning of the pandemic, Wolseley has seen demand for such products remain high. As a result, to ensure installers can work quickly and improve their first-time fix rates, Wolseley has made a stock of over 600,000 individual heating spare parts available for same-day collection from branches nationwide and a further 300,000 available for next day collection.
Richard Harvey, Category Director for Plumbing and Heating at Wolseley, said: “With a large portion of the UK’s workforce now working from home, domestic heating and hot water usage will be above usual levels for this time of year. Accordingly, we anticipate the demand for parts to fix emergency boiler breakdowns and plumbing faults to remain high.
“Boiler breakdowns are distressing for customers at the best of times, however, in the current climate, the need for installers to provide a first-time fix is even greater. We have ensured we increase our focus on maintaining a high parts availability to support installers working on emergency repairs, giving them access to the products they need to provide a fix quickly.
“In addition to domestic requirements, the supply of spare parts to commercial operations is equally, if not more important at the present time. Wolseley is committed to ensuring support for installers carrying our vital repairs and maintenance work across the nation’s hospitals, nursing homes, supermarkets, schools and homes — all of which are critical to the operational stability and wellbeing of the UK,” he said.
“We have in-depth stock of commercial parts and controls available for next day or available on an express delivery service for more urgent requirement.”
Wolseley has implemented a number of safety measures to ensure the safety of its customers and colleagues.
These safety procedures include:
The closure of its trade counter doors with customers urged to place orders online or over the phone before going to the branch. Pre-orders for essential items can be collected from a safe point at branch
Providing all branches with enhanced cleaning packs to maintain good hygiene standards across its branch network
Branch opening hours reduced. Wolseley branches are now opening from 7.30am to 3.30pm Monday to Friday however, orders can still be placed for delivery overnight.
Requesting strict adherence to social distancing guidelines when collecting products
Customers can manage their account, check stock availability and place future orders at www.wolseley.co.uk. Alternatively, they can contact Wolseley’s Customer Support Centre on 0344 891 0196.
