PlumbStock, the dedicated heating and plumbing brand of the Ridgeon Group, has renovated its existing branch in Cromwell Road, Cambridge to provide an enhanced, customer-focused service. This will be delivered by a team with over 200 years' industry experience.
The re-developed PlumbStock trade counter, which is based at the Ridgeons site in Cromwell Road, features a new, open plan counter to make faster customer service possible. Recognising the time pressures that plumbing and heating experts often face, the branch has introduced a 'time saver' offering. This allows customers to order products over the phone and then collect their order as quickly as one hour after the telephone conversation with a member of the PlumbStock team.
A 60% increase in counter stock is now on sale in the re-launched PlumbStock, including offers from industry suppliers such as Viessmann, Instinct, Worcester Bosch Group, Ideal, Triton and Joule. Dedicated delivery vehicles have also been introduced to ensure customers receive their orders quickly.
PlumbStock Cromwell Road is celebrating its re-launch with a two-week trade show event running from 5 to 16 September, between 7am to 12pm during weekdays. This trade show allows customers to engage with representatives from suppliers Fluidmaster, Inta, Grant, Aqualisa, Viessmann, Mira, Joule and Pegler. Product demonstrations will also be carried out by these suppliers, to showcase new offers and technology.
Branch manager for PlumbStock Cromwell Road, Mark O’Dell, commented: "The re-launch of our trade counter demonstrates our commitment to our customers and meeting their needs. Our PlumbStock team has vast amounts of industry experience making them best placed to support our customers. I look forward to our trade show event which allows tradespeople to gain further insights into the brands they use every day."