TELFORD: NMBS came out “Top of the Class” following a survey of its members conducted by students from De Montfort University Leicester studying for their Diploma in Management Studies, with over 85% of the respondents saying that they were very satisfied or satisfied with the service they received on the NMBS Report Centre.
The survey centred around customer satisfaction among NMBS members with the main focus being on the invoice clearing service and the NMBS Report Centre.
Customer/member satisfaction is extremely important for NMBS to ensure that they are delivering what their members need; with this in mind NMBS are constantly innovating and adding value to ensure that they continue to do this. It is encouraging that the survey showed that there was a 90% satisfaction rate with the responsiveness, professionalism and knowledge of the NMBS team.
NMBS has recently introduced a Document Retrieval Service so that members can download their invoices securely, quickly and easily. The survey showed that members were very happy with invoicing as 95% were pleased with the frequency and timing and 89% with the layout of the printed documents, one member commented that the statements were easy to reconcile, which made their job a lot easier.
The NMBS Report Centre sees a high daily usage from both merchants and suppliers. Survey results for the Report Centre were also high; with 87% of members finding it user friendly and 85% were satisfied with the quality of content available.
Recommendations and new business are vital to any business and therefore it was encouraging that 89% of those surveyed were likely to suggest NMBS to other independent merchants.
Chris Hayward, NMBS managing director comments, ‘It is pleasing to receive such wide spread positive feedback from our members. Here at NMBS we are continually expanding our offering to ensure that we offer our members the best possible deal and service, and we aim to continue to do so for years to come.’
