E Tupling has revolutionalised its processes, from brand and product offering to a new-look product catalogue, and online ordering systems.
The improvements were driven by its growing market position and ever evolving customer requirements, and ultimately to enhance the distribution service it provides to independent merchants.
Ross Duncanson, Commercial Director, said “We have implemented some radical changes in a small space of time to extend and strengthen our service proposition. We have created an easy three-step online ordering system exclusively for our customers which offers the choice of delivery, quotations, or the industry’s first-to-market merchant Click & Collect service.
"Our warehouse storage capacity has doubled to exceed 25,000 sq. ft and we have lots more office space too. We have added six supplier brands and a number of additional ranges, and hundreds of new product lines from existing suppliers into our product portfolio. Providing more choice, convenience, accessibility and simplicity to our merchant partners”.
The company, which distributes quality branded building plastics, is also a specialist supplier of underfloor heating systems to plumbing and building merchants throughout the UK.
It has also extended its opening hours, increased office, warehouse and driver teams, and purchased new delivery vehicles to meet increasing demand.
E Tupling has invested in branded workwear and merchandise for customers and employees, is now a member of the BMF showing dedication to the industry, and has committed to support its community by becoming a Business Patron of The Warrington Wolves Charitable Foundation.