Klipboard has announced the appointment of Chris Tocher as Chief Customer Support Officer, as Chris Owen steps down from his role to retire after a distinguished career with the business.

Tocher, who joined Klipboard in September 2025 in preparation for Chris Owen’s retirement, now steps into the role of Chief Customer Support Officer. Since joining, Tocher has led Klipboard’s Technical Support, Cloud Hosting, Managed Services, Professional Services and Client Success teams, bringing structure and strategic direction to customer operations.

With 20+ years of leadership experience spanning support, cloud and on-premise operations, service implementation, supply chain management and customer success for global enterprises, Tocher brings deep expertise to the role. His career includes senior leadership positions at Cisco and IMImobile, most recently leading global Client Services and Operations functions.

Ian Bendelow, Group Chief Executive Officer for Klipboard, commented: “Chris is an exceptional leader with a deep understanding of what it takes to deliver high-performing, global customer support.

“Since joining Klipboard, he has already made a significant impact across our customer-facing teams. His experience, values and passion for developing people make him the ideal person to take on this role as we continue to scale and support our customers worldwide.”

Tocher added: “I’m honoured to take on this role and to build on the incredible work that has been delivered over the years

“Klipboard has a strong customer-first culture and I’m excited to continue developing our global support teams while ensuring our customers receive outstanding service at every stage of their journey.”

During his tenure, Owen played a pivotal role in building Klipboard’s customer support teams across the globe, helping to establish a strong, customer-centric foundation that continues to support the company’s growth today.

“Chris Owen’s impact on Klipboard cannot be overstated,” said Bendelow. “His leadership, professionalism and genuine care for both customers and colleagues have shaped our global support operations. We thank him sincerely for his years of service and wish him all the best in his retirement. We now turn to the next phase of our evolution with Chris Tocher leading even more innovation and customer focus”