Wolseley has refurbished five of its Pipe Centre and Climate Centre branches across the UK, with the aim to deliver improved customer environments and supporting colleagues with modern, fit-for-purpose facilities.
Between April and August 2025, branches in Cambridge, Hutton, Strood, Exeter, and Edinburgh underwent extensive upgrades, each receiving a fresh, contemporary look designed to better serve trade customers.
The refurbishments include the installation of brand-new trade counters, upgraded flooring, and workstations integrated into trade counters, enabling staff to remain customer-facing at all times for an improved service. Employee welfare has also been enhanced with designated break areas and updated facilities, creating a more comfortable and productive working environment.
The number of customer-facing merchandising bays has been increased, enhancing product visibility and making it easier for customers to access the items they need. Trade counters have been redesigned to promote better customer interaction while ensuring compliance with industry standards. Updated signage reflects the latest brand identities and customers can also enjoy new amenities, such as coffee machines, adding to the overall convenience and welcoming atmosphere of each branch.
Pete Grierson, Managing Director of Pipe Centre and Climate Centre, said: “This refurbishment programme is a critical step in delivering the modern, welcoming environments our customers and colleagues deserve. We’re not just refreshing our branches visually; we’re transforming how we work and serve our customers, ensuring every visit is a positive experience.
"In addition to these five branches, we will also be investing further into our whole estate over the next three years, including 13 refurbishments.
“By investing in both our facilities and our people, we’re creating spaces that foster better engagement, improve efficiency, and strengthen our commitment to outstanding service across the entire network.”
This refurbishment programme represents a key milestone in fully integrating previously under-branded branches into the Wolseley estate, delivering consistent quality and creating a modern, welcoming atmosphere throughout the network.
