Baxi has announced the appointment of Scott Riley to the newly created position of Head of Technical Solutions - Residential.

Riley has extensive experience of the heating industry, having spent his early years as an engineer on renewables, commercial and domestic appliances. He subsequently moved into refrigerant and F gas training, including a stint delivering heat pump training at Baxi, before expanding out into developing comprehensive aftersales propositions with industry professionals.     

In this role he will lead on technical design and delivery for Baxi’s residential division, future proofing the company’s continued growth in the heat pump market.

He will manage Baxi’s new technical back-office team, supporting the design of new build and retrofit residential heat pump solutions. Together with his team of pre-sales technicians, Scott will develop residential heat pump sales propositions and solutions that meet customer needs, while creating a best-in-class technical support function in pre and post sales activities.

Riley commented: “I’m passionate about heat pump technology which I consider to be the most suitable and established carbon neutral choice right now to support the UK’s transition to cleaner heat. As the technical liaison between Baxi’s award-winning customer service team, its engineers and the external Baxi sales team, I’m looking forward to helping drive heat pump deployment with best-practice design and delivery.”

Rob Pearse, Director of Residential Sales at Baxi, added: “We are delighted to welcome Scott back to Baxi in this new role as Head of Technical Solutions. Accurate design is essential to achieve optimal heat pump performance. By providing this new pre-sales technical design service, backed with our comprehensive training and commissioning package, expert sales and specification advice, and our award-winning aftercare support, our aim is to give installers the necessary confidence to make the switch to heat pumps."