BSS Industrial has launched a ‘five star’ service initiative, which includes extended access to products and branch expertise to cater for the growing demands of London’s industrial sector.
The supplier and distributor, which has over 100 years’ experience in the industrial sector, is introducing the five point plan to ensure the best possible service is provided to customers within the M25.
The ‘Five Star Capital Service’ campaign will make life easier for installers and contractors by extending branch opening hours in key locations by up to two hours; meaning customers now have access from 6am to 6pm, Monday to Friday.
This is backed by extended opening hours in its sales offices, so that phone orders and quotes can be placed between the hours of 7am and 6pm, Monday to Friday. This is in addition to a 24 hour call-out service which provides around the clock assistance and access to stock for on-site emergencies.
All 15 branches within the region can now also offer a same-day delivery service on emergency orders. Finally, BSS Industrial now guarantees next-day delivery from any of its branches, if the order is placed before 4pm.
Customers in Greater London will also be able to consult a new capital directory to locate BSS Industrial branches throughout the region. Copies will be available in all trade counters and the guide will also be available to download from the BSS Industrial website.
To support the campaign, a number of BSS Industrial branded black cabs will be taking to the streets of London to further increase awareness among the capital’s installers and contractors.
Andy Lenton, regional sales director – industrial, said: “The greater London area is home to some of the most significant industrial projects in the UK. This trend looks set to continue so contractors must be able to easily access the required materials with minimal hassle.
“We’ve recognised how difficult it can be to access sites in the centre of the city, so extending our opening hours and access to products was a logical next step. With such a grand heritage of working in the industrial sector, we’re pleased to be able to offer such a comprehensive support system to customers in the capital.”
The ‘Capital Service’ campaign is also being supported by dedicated Facebook and Twitter pages, with further information available on www.facebook.com (search BSS London) and on Twitter @BSSLondon.