Jeld-Wen has boosted its customer service offering with the appointment of three new staff members and an internal promotion.
Paul Clemmens has joined the business as sales office manager, heading up the customer services team at the Sheffield doors factory. With 14 years’ experience working within a customer service environment, Mr Clemmens will manage Jeld-Wen’s customer service function, including complaints and order processing, to ensure the needs of the customer are prioritised.
Jeld-Wen’s has also appointed a dedicated merchant marketing manager, Kate Painter. Following six years working for a disabled bathroom manufacturer, Ms Painter will lead the merchant communications, producing marketing plans and supporting the trade.
Meanwhile, Elizabeth Owen has joined the marketing team as communications manager. With nine years’ PR experience, Ms Owen will lead on the PR and website content for Jeld-Wen UK.
Finally, with a wealth of company experience after 20 years in the business, Jeld-Wen has promoted Phil Chimento to coordinating general manager at the Melton Mowbray sites. His role is to ensure that both sites operate to the company’s high expectations in terms of health and safety, quality and environmental and productivity standards.
Mike Ward, managing director at Jeld-Wen, said: “Our customers are at the heart of our business and we’re committed to ensuring that their needs are met. These appointments mark an exciting new chapter for JELD-WEN as we invest in the business, develop our premium offering and look forward to a successful 2014.”