MAM Software is pleased to report the results of its annual customer satisfaction survey. After being asked questions regarding staff professionalism, knowledge and response times, the results show that a high percentage of MAM customers are satisfied with the service that they receive.
Respondents praised MAM support staff courtesy; with 94% expressing they were 'very' or 'quite' satisfied. 89% of respondents were satisfied with staff professionalism, with respondents saying staff were "always happy to help" and had "good levels of patience".
Overall, 77% of respondents expressed that they were satisfied with the services they had received in the last 12 months, one saying that MAM "provide attentive customer care and staff are very helpful with issues raised”.
The survey results further reflected a strong sense of brand loyalty from respondents, with 85% expressing that they were likely to remain an MAM customer going forward.
"We're delighted with the results of our customer survey, and we'd like to thank those who took part for all their feedback," said Robin Darnell, operations director at MAM Software.
"Our reputation is very important to us, and we're thrilled that our customer base is happy with the service we provide. We will continue to work with the feedback we have received and continue to strive to improve our products and services."