BeA Fastening Systems has invested in additional warehousing at its Woodmansey, East Yorkshire site to meet growing demand, the company says.
The manufacturer of fastening tools and consumables for the building, timber frame and off-site construction industries’ new facility will be used to increase the depth and breadth of the company's stockholding, and to ensure continued, good ex-stock availability across BeA's range, the company says.
John Mercer, managing director at BeA (UK), said: "As a business, BeA offers high quality products that include tools and consumables employed across a wide range of sectors. However, we've always taken the view that products alone are only ever part of the best solution and that service, support and expert advice are all equally important.”
BeA operates a nationwide team of field-based technical sales managers, which it says reflects a belief in service excellence.
These individuals adopt a consultative approach and aim to offer customers solutions that not only meet their needs but that also add value – whether through increased margins, improved efficiency or greater productivity.
The company also operates a team of field-based support engineers. These technical specialists are equipped with vehicles customised to double up as mobile workshops.
They can service and carry out planned preventative maintenance on BeA tools as well as help customers reduce downtime where emergency repairs are required.
BeA believes the investment into the new warehousing will add to these key service differentiators.
Mr Mercer said: "BeA prides itself on the strength and longevity of its customer relationships and a high proportion of our customer base has worked with us for many years and even decades.
“Investing in additional warehousing will help us to build on that track record. It will ensure we can continue to offer customers across the UK the fastening products they need, when they need them whilst our own business expands.”