Plumb Center and Parts Center have unveiled a new floor plan at a branch in Purley to improve customers’ in-branch experience.
Purley joins the company’s branch in Redhill, Surrey, in showcasing this new open plan design, which is set to be replicated in more than 500 branches across the UK.
The new design features a number of firsts for Plumb Center. Reducing the length of the trade counter removes physical barriers between customers and employees, to create a bright and open environment. The office areas have now been integrated into the branch itself, making it far easier for branch staff to greet and service customers. Merchandising has also been introduced, with a range of fast-moving stock, trade essentials and seasonal items on immediate hand for self-selection.
Graeme Wallace, branch manager at Plumb Center and Parts Center in Purley said: “It’s a brilliant space to work in and it’s nice to be able to spend more time with customers and less behind a counter or desk. We are proud to pioneer this new approach for our company and the customer reaction has already been very encouraging”