Lakes Bathrooms has been recognised for its fast-acting customer service.

The sales team received the Rapid Speed of Response Award at Graham Plumbers’ Merchant’s showroom conference, which celebrates the achievements of Graham’s staff and suppliers.

The award was presented by Graham’s Senior Category Manager for Bathrooms, Lucy Barriball, and Marketing Director Ian Kenny.

Kenny said: “The Rapid Speed of Response award is based on interaction before, during and after the sales process, whether that is to do with showroom refits, supplying price or stock information, or even remedial action after installation.

“It is voted for by all the Graham showroom consultants so it’s a very strong endorsement across the UK.”

Lakes Sales and Marketing Director Mike Tattam said: “We are delighted Graham staff rate our service highly, as we aim to provide the best service and maintain the best relations with customers.”