In the month of September 2019, 99.8% of Tobermore deliveries were made in full and on time as agreed, breaking its already outstanding record for delivery speeds.
Tobermore takes great pride in its delivery service and have maintained a 99% succesful delivery rate in terms of speed and completeness, for the past five years.
To achieve these rates, Tobermore has put specific processes in place; products are manufactured in a single site, with higher than average stock levels maintained. Tobermore’s investment in quality machinery ensures a high-speed manufacturing process. All Tobermore orders go through rigorous checks before delivery.
Tobermore has also launched a tailor-made customer service package, ServiceSure, which allows the company to follow a project from initial enquiry to delivery and beyond, updating customers at every stage, ensuring an efficient, and consistent streamlined delivery experience.
Owner/Managing Director David Henderson said: ‘’At Tobermore we are dedicated to providing an efficient, consistent and streamlined customer experience with a ‘right first time’ ethos. I would like to thank our hardworking staff for this outstanding result.’’