Located on the high street, Toolstation GO stores aim to offer a faster, more convenient way to shop.
With convenience at the heart of the proposition, it means customers can access tools, products and building supplies from easy-to-access high street locations. New features such as digital kiosks help to streamline the shopping experience, while Toolstation’s knowledgeable and helpful colleagues remain at the heart of the store format. The first Toolstation GO store has opened in Battersea, south west London.
With a focus on everyday trade and DIY essentials, product ranges in the Battersea store include plumbing, electrical, power tools, hand tools, and painting and decorating products and are available in store and through Click and Collect, while more are available online for next day collection or delivery. Toolstation’s Fast Track service also means that thousands of products can be delivered to site or home in as little as 30 minutes.
Products are localised to the store and they are updated and maintained based on customer and store insight.
Self-serve kiosks in-store mean customers can also skip the queues and browse the Toolstation range and place orders to be collected at the counter.
The store also has extended opening hours to accommodate early starts and busy schedules, opening from 6am until 8pm, while on Sundays it is open from 9am to 4pm.
Lakhvir Sanghera, Toolstation’s Managing Director, said: “Our Toolstation GO stores combine seamless technology with the unrivalled service and knowledge of our colleagues. This new format delivers a quick and convenient shopping experience without compromising the high level of service that customers know and trust Toolstation for.
"We know how busy and time constrained tradespeople can be, and this smaller and more flexible store format means we will be able to open in different locations to our traditional stores.”
The opening of the first Toolstation GO in Battersea has created eight roles with trained and knowledgeable colleagues on hand to offer customer service, product knowledge and more. Screwfix already operates similar stores.
