As part of its drive to improve customer service, Aliaxis has invested £150,000 in an automated voice picking system within its warehouses, which has significantly modernised order fulfilment.
The computer-based system has been designed to improve accuracy by building quality checks into each step of the order delivery process – and this full visibility across the entire fulfilment journey means errors have been substantially reduced.
Replacing the previous paper trail method, the voice picking system provides instructions to warehouse operatives through headsets, asking them to check off information using a barcode scanner. Each product has a unique location identifier, which allows both the warehouse operatives and delivery drivers to quickly check that all products have been correctly picked and loaded.
As a complex business with multiple product lines, Aliaxis knew that an off-the-shelf package would not fit the company’s needs, so the company’s Logistics Manager worked closely with BEC Systems Integration to develop a bespoke software suite that is specifically tuned to requirements.