Plumbase has introduced an exclusive 24-hour spares line that will ensure installers can place same-day and next-day orders of vital spare parts, even if they happen to be working outside of core trading hours.
While the line will be manned around the clock, Plumbase is looking to enhance the support it can give installers during core hours, by offering expert spares advice between 7.00am and 8.30pm Mon-Fri. During this period, heating engineers can speak to one of a team of nine fully-trained spares experts.
Heating engineers placing orders before 18:30 will be given the option of having spares delivered either to a local branch or a specified home address. Those ordering after 18.30 can arrange for branch collection on the next working day (subject to availability in branch) or can have their products despatched on the next working day for overnight delivery.
Aidan Ogle, Plumbase Spares Director, said: “At Plumbase, we’re proud to deliver a spares service that guarantees installers can get exactly what they need and our new order line is our latest commitment to that. Whether installers are on an emergency call-out late at night, or are carrying out a routine boiler service during core working hours, we guarantee that they’ll be able to order the parts they need over the phone, at their convenience.
“With next working day delivery available on 130,000 lines; significant stocks held locally, in-branch, and backed up by our stock guarantee; hassle-free returns, and an online shop, we really do guarantee the best spares service in the industry.”