ERA helpdesk team are at your service

People using their smartphones to control their security systems will have specialist advice on tap thanks to ERA’s new helpdesk.

People using their smartphones to control their security systems will have specialist advice on tap thanks to ERA’s new helpdesk.

The home security specialist has set up a four-strong team to offer technical support to homeowners, tradespeople and local authorities using its Smartware range – ERA’s cloud based security system that can be integrated with smartphones.

The team is led by Customer Support Manager Liam Moses, who has a background in digital sales and customer service. Also on the team are Phil Robinson, who has ten years’ experience in retail customer service, Matthew Bird, who also has a retail background, and Kaush Patel, who has a background in IT and call centres.

Robinson said: “Our job is to take the pressure off the customer, calm the situation and provide the solution.”