To keep up with demand from merchants for an increased range of products, TIMco has extended its UK quality control facilities.
The screws, fixings and power tools supplier has invested in a new 30,000 sqft warehouse space in Cheshire, which will allow it to carry out rigorous quality control checks on the new products.
This is due to the company increasing its offering to more than 6,500 products, ranging from traditional fasteners and fixings to gate hardware, building chemicals, adhesives, and impact screwdriver bits.
The reason for the increase in demand, according to TIMco’s Marketing Manager Rebecca Fortescue, is that merchants were impressed by TIMco’s customer service and wanted them to be an “all-rounder”, a “one-stop shop” for all of their needs.
This meant that TIMco started stocking new products, so that merchants did not need to buy other products elsewhere.
Merchants can visit the new facilities to learn how products work and their best applications, so they can sell them more confidently to their customers.
To arrange this, merchants can speak to TIMco’s business consultants, who regularly contact customers, as the company says it recognises the importance of personal relationships in a marketplace increasingly dominated by online retail giants.
Managing Director Simon Midwood said: “We’re committed to providing a broad range of high quality products to our customers and testing them effectively is a key part of delivering on our promises.
“The new state-of-the-art facilities ensure that our standards remain high and also provide us with an opportunity to train customers on our latest products and their applications, which in turn improves their product knowledge and benefits end users.”